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Privacy Policy

Privacy Policy

June 17, 2021 Osamu Osada, CEO of Choei Co. , Ltd.

Choei Co., Ltd. (hereafter referred to as "the Company") considers customer information entrusted to us is important property of the individual, we have social responsibility to protect private information and takes the following measures. .. In addition, we have set the following items as privacy protection basic policy (privacy policy), and we will make effort to ensure that all board of directors and employees carry out it. For customers to whom the EU General Data Protection Regulation (GDPR) applies, it will be subject to separate provisions.
Handling of personal information based on GDPR

1 Definition of personal information
"Personal information" as used in this Act means information about living individuals as follow:
(1) Name, date of birth and other descriptions contained in the information (documents, drawings or electromagnetic records, or expressed using voice, movement or other methods) Those that can identify a specific individual
(2) Those containing a personal identification code
2 Formulation and continuous improvement of compliance & program
Our company establishes standards, rules, business procedures, etc. for handling personal information appropriately, and formulates compliance & program regarding the protection of personal information. The compliance & program will be continuously improved through regular audits and reviews.
3 Acquisition and use of personal information
When we acquire personal information, we will acquire it within reason for the purpose of use by appropriate and fair means, and will notify or announce the purpose of use in advance. The acquired personal information will be used within the scope of the purpose of use and will be managed appropriately. In addition, except in the following cases, personal information will not be provided to the third party without the prior consent of the customer. However, in the case of each item of Article 23, Paragraph 5 of the Act on the Protection of Personal Information, the person who receives the personal information from us shall not be regarded as third party in accordance with the provisions of the same paragraph.
  • (1) When providing personal data to a third party based on laws and regulations other than the Personal Information Protection Law
  • (2) When it is necessary to provide personal data to a third party for the protection of human life, body or property without the customer's consent
  • (3) When it is particularly necessary to improve public health or promote the development of child's healthy growth without the customer’s consent
  • (4) When cooperate with a national institution or a local public community or an assignee on affairs, probably interfere with public function
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    4 Respect for information subject rights
    We will respect the rights of individuals regarding personal information, and will request for disclosure, correction, or deletion of personal information within a reasonable period of time and within reason. In addition, we will set up a contact to respond the inquiries from customers.
    5 Implementation of safety measures
    In order to ensure the accuracy and safety of the personal information, we implements safety measures for illegal access to personal information, loss, destruction, falsification, leakage, etc. of personal information.
    6 Compliance with laws and norms
    In handling personal information, we will comply with laws and other norms such as the "Act on the Protection of Personal Information" to protect personal information.

    Handling of personal information

    1 Personal information held by Choei

    Our company hold the personal information of tenants who wish to live rental housing, tenants, contractors, joint guarantors, resident families, cohabitant, who wish to apply or purchase properties, owners, who live in accommodation facilities, who use mail-order business, rental business, agency business, application agency business, etc., who use our business (hereafter collectively referred to as "customers"). We will use the personal information such as name, gender, date of birth, address, telephone number, fax number, email address (including work place), type of company, annual income, credit card number, payment information, and other information.

    2 Purpose of use of personal information

    We will not only use your personal information when sign contract, but also for other purposes as follows

  • ・For conclusion, performance, information and service provision for contracts of property management, brokerage, rent, business, consulting, construction etc.
  • ・For introduction of properties, communication of application results, credit inquiry to credit information agencies, occupancy examination, lease contract, joint guarantee contract, management consignment contract, sublease original contract, conclusion ,performance, and contract management of mediation contract, implementation of management and after-sales service after signing contract
  • ・For introduction of other real estate and services of our company, the introduction of products and services of our business partners that we think are useful to our customers, to send questionnaires, etc. (include no deal)
  • ・For provision of accommodation services and support, responses to inquires of accommodation, etc., grasp the management situation of accommodation, and analysis to improve product services.
  • • For concluding contracts, fulfilling obligations, and providing information to service providers regarding sales of products such as groceries and daily necessities, mail-order sales, service agency, rental business, application agency business, etc.
  • ・For insurance brokerage business
  • 3 3 Share of personal information

    We will share personal information with our group companies for the purposes listed in above-mentioned 2nd item.

    4 About outsourcing of personal information

    When we outsource personal information held by our company, we will conclude the necessary contract to ensure to manage and supervise personal information safely.

    About inquiries of personal information

    Requests for disclosure, etc. and complaints regarding the personal information held by our company, please contact the following window. Please inquire by email or mail. We cannot answer telephone inquiries, please understand in advance.

    Choei Chuo Center Co., Ltd. Personal information counter
    〒600-8429 No.60 Karasuma Manjuji Building 9th floor 369 Gokuishicho, Karasuma-dori, Shimogyo-ku, Kyoto, Kyoto
    Email address: chuoc@choei-net.ne.jp

    Procedures for personal information publicity

    Regarding the personal information publicity of our business, based on the provisions of the Act on the Protection of Personal Information (hereafter referred to as the "Act"), regarding the "Retained Personal Data" stipulated in Article 2.5 of the Act, Choei will respond to requests for disclosure, correction, suspension of use, etc. by the person or agent as follows.

    1.Personal Information Publicity

    2.Correction, addition, deletion of personal information

    If you think the content of your personal information is not true, you can request us to correct, add, or delete your personal information (hereafter referred to as "correction, etc."). In that case, we will correct within necessary limit of business operation. When contents not be corrected after making corrections, the reason will be stated in the response letter.

    3.About suspension and deletion of personal information

    If you think that we are acquiring or using your information illegally, you can request us to suspend or delete your personal information (hereafter referred to as "suspension of use, etc.").In this case, we will conduct the necessary investigation, and when the fact of violation is confirmed, we will suspend the use of personal information within the scope of law and send response letter that content states. If the fact of the violation cannot be confirmed, we will send response letter.

    4.Fees and Payment Method

    1,000 yen (tax included) each time for applying "Personal Information Disclosure Application". Please enclose Teigakukogawase worth 1,000 yen with "Personal Information Inquiry Application Form ". We do not charge any fees for correction of personal information or suspension of use.

    Download procedure documents